STORE POLICY
CUSTOMER CARE
At lopéa, we are committed to providing a seamless shopping experience. If you have any questions regarding your order, products, shipping, or returns, our customer support team is always happy to assist.
PRIVACY & SAFETY
Your information is handled securely and used only to process your order, provide customer support, and ensure a smooth shopping experience from purchase to delivery.
PRODUCT INFORMATION
We strive to present all products as accurately as possible. However, slight variations in colour, finish, size, and appearance may occur due to photography, lighting conditions, screen settings, and manufacturing processes. Product measurements are approximate and may vary slightly.
PRODUCT AVAILABILITY & PRICING
All prices are displayed in GBP (£). While we make every effort to ensure product availability, stock levels may change without notice. In the unlikely event that an item becomes unavailable after purchase, we will contact you promptly to offer a suitable solution, replacement, or refund.
JEWELLERY CARE
To preserve the appearance of your jewellery, we recommend avoiding direct contact with water, perfumes, lotions, cleaning products, and other chemicals. Store your pieces separately in a cool, dry place when not in use. Normal wear over time may naturally affect the finish of fashion jewellery.
SHIPPING & DELIVERY
Orders are typically processed within 1-3 business days. Delivery times may vary slightly during peak periods or holidays. Once your order has been dispatched, tracking information will be provided where available.
RETURNS & REFUNDS
If you are not completely satisfied with your purchase, please contact us within the return period stated in our Returns Policy. Returned items must be unused, in their original condition, and accompanied by all original packaging. Refunds will be processed once the returned item has been received and inspected.
ORDER CANCELLATIONS & CHANGES
If you wish to modify or cancel your order, please contact us as soon as possible. Once an order has entered processing or has been dispatched, we may be unable to make changes or cancel the shipment.
CONTACT US
For any questions regarding your order or our policies, please contact our customer support team. We are always happy to help and aim to respond as quickly as possible.