Question 1

How long does delivery take?

Accepted Answer

Orders are processed within 1-3 business days. Standard delivery typically takes 3-9 business days after dispatch.

Question 2

Will I receive tracking information?

Accepted Answer

Yes. Once your order has been shipped, you will receive a confirmation email containing your tracking details.

Question 3

Can I return an item?

Accepted Answer

Yes. Returns can be requested within 14 days of receiving your order, provided the item is unused, unworn, and returned in its original condition.

Question 4

Can I modify or cancel my order?

Accepted Answer

If you need to make changes to your order, please contact us as soon as possible. Once an order has been processed or dispatched, modifications may no longer be possible.

Question 5

How can I contact lopéa?

Accepted Answer

You can contact our customer support team at any time through our contact page or by email. We aim to respond as quickly as possible.

Question 6

What if my item arrives damaged or incorrect?

Accepted Answer

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery and we will work to resolve the issue promptly.

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